Desk Aids

Mandated Reporter Decision Tree

ACEs and Trauma

Implicit Bias and Decision-Making

General Responsibilities

Definitions of Maltreatment and Abuse

Signs of Abuse and Maltreatment

Signs in Virtual Environments

Where can I find more information?

New York State Office of Children and Family Services– A variety of resources and information can be found on this page. Additional OCFS pages that may be of interest are:

New York City Administration for Children’s Services (ACS) – A variety of resources and information can be found on this page.

New York State Office for the Prevention of Domestic Violence (OPDV) has a website that provides a number of resources for people who may be experiencing, or are survivors of, domestic violence.

Prevent Child Abuse New York has a prevention and parent helpline available for parents and caregivers that is confidential and multi-lingual and can refer or connect caregivers to community-based services. This helpline is available Monday through Friday from 9am-4pm at 1-800-CHILDREN.

Additional Resources by Topic:


National Child Traumatic Stress Network – This site includes information and resources designed to improve access of services for traumatized children, their families and communities.

National Center for PTSD – This site is a part of the Department of Veterans Affairs and includes information and resources around Post Traumatic Stress Disorder.

Raising the Future – This organization offers free emotional support through innovative, evidence-based programs proven to strengthen the empowerment journey of parents, children, youth, and communities.

Center for the Study of Social Policy – CSSP is a national non-profit policy organization that connects community action, public system reform, and policy change to create a fair and just society in which all children and families thrive.

Prevent Child Abuse NY – Prevent Child Abuse New York is a private, nonprofit agency serving the entire state whose single mission is to prevent child abuse in all its forms. Their work is centered in prevention and, in particular, in those programs that address problems before they ever occur.

New York State Trauma-informed Network – The goal of this network is to support champions of trauma responsive practices across the state with improved connection and access to quality resources. On their site you can connect with organizations around New York State, search resources and events on a variety of topics, and post resources and events that promote trauma-responsive practices.

Implicit Bias

Implicit Association Test – This site contains a variety of implicit association tests provided by Project Implicit at Harvard.

Kirwan Institute for the Study of Race and Ethnicity – This site contains free additional training on implicit bias.

Georgetown Law Center on Poverty and Inequality’s Initiative on Gender Justice & Opportunity – This site contains additional information and resources on adultification bias.


National Center for Sexual Orientation, Gender Identity and Expression (SOGIE) – The National SOGIE Center at the University of Maryland website contains additional resources for promoting the wellbeing of LGBTQ+ youth and their families.

Parents, Families and Friends of Lesbians and Gays (PFLAG) – The PFLAG website provides support, information and resources for LGBTQ+ people, their parents, families and allies.

Substance Use Treatment

New York State Office of Addiction Services and Supports – A variety of addiction related resources and information can be found on this page.

St. Peter’s Addiction Recovery Center – If you or someone you know is struggling with alcohol or substance use, help and support is available on this website.

How can I access services and supports?

United Way has a 2-1-1 help line for parents and caregivers. This help line is available for health and human services information, referrals, assessments, and crisis support to help them find the assistance they need to address the everyday challenges of living, as well as those that develop during times of disaster or other community emergencies. 2-1-1 is multi-lingual and available 24 hours a day 7 days a week.

The NYS Crisis Text Line serves anyone, in any type of crisis, providing access to free 24/7 support. Text HOME to 741741 for support.

988 is here 24/7 if you or someone you know needs emotional support. Call or text 988 or chat at

NYC WELL helps with problems like stress, depression, anxiety or drug and alcohol use. NYC WELL is available 24/7 for you or someone you care for. Text WELL to 65173 or call 1-888-NYC-WELL for support.

NYC311 provides access to non-emergency NYC-area service resources from housing to transportation.

Remember, you don’t have to report a family to support a family.

To report child abuse and neglect, call:
1 (800) 342-3720

Mandated Reporters Hotline for child abuse and maltreatment reports:
1 (800) 635-1522

For information on the Abandoned Infant Protection Act, call:
1 (866) 505-SAFE = 1 (866) 505-7233

For more information about training necessary to fulfill New York State professional licensing requirements contact:
New York State Education Department
Office of Professional Licensing
State Education Building-2nd Floor
Albany, NY 12234

Phone: (518) 474-3817
Website: - External link opens new window

Note: Mandated Reporters who require licensure or certification through the New York State Department of Education (NYSED) are required to take mandated reporter training from a trainer who has been approved by the New York State Education Department. For more information, please go to: - External link opens new window or contact the New York State Education Department at .